Services

We build long-term partnerships by providing the highest level of service, not by making you sign a contract.

No matter what industry you’re in, AnswerFirst has a rate plan designed for your specific needs.  Each AnswerFirst account is customized to meet the specific business communication needs specific to client and our commitment to providing high quality service at a fair price is why we are one of the fastest growing services in our industry.

We offer a full suite of customer service solutions including:

• 24/7 Live Answering Service
• Answering Services
• Inbound Email Processing
• Virtual Receptionist
• Online Order Fulfillment
• Call Center Solutions
• Technical Support
• Scheduling & Reservations
• Disaster Preparedness & Business Contingency

Answering & Messaging Services
These are cost effective ways for businesses to handle after hour calls or when staff are unavailable. Live Operator services and voicemail are two key components of our custom messaging solutions. Did you know one third of callers to your business will not leave a message if the call is answered by a voice mail? An answering service is more than just someone answering your calls, to your customer, we are your business. Our professional staff will insure your callers are greeted by a courteous and helpful voice and will insure you receive accurate messages in a timely manner.

Virtual Office Services
These services combine the benefits of Live Operator answering services with world class IVR (voice mail) capabilities. Callers are greeted on the first ring by an announcment in your name and have many options to choose from. They can transfer to a Live Operator for specialized services or can leave a voice message in the IVR mailbox for you. You can be notified via several methods of any new messages in the mailbox. Any messages taken by a Live Operator can be delivered via any of the many methods we offer, including patching the caller directly to you..

Call Center Services
These services include both traditional and web based order entry, customer care, technical support, scheduling services and reservations. We can provide a variety of solutions whether your needs are as simple as collecting the necessary personal and product information from your callers or as demanding as sales and support for a nationwide advertising campaign. Our customer service support representatives field calls transparently as though they worked directly for your company. No matter what your needs may be, we can help make support available to your customers 24 hours a day, 7 days a week!

Looking for more information?

Contact us today at 1-800-645-2616 or fill out our online request for more information and we’ll send you our pricing and plans packet today!